July 2020
Updated 14 November 2020
Risk Assessment of Covid-19
Poste Hotels Ltd
George Hotel of Stamford
71 St Martins High Street
Stamford
Lincs
PE9 2LB
We have taken the time to carefully think about and plan our processes to deliver a safe experience at the George Hotel of Stamford. This is a living document that will be continuously edited and updated as understanding of the virus improves, and government guidance changes.
COVID-19
SARS-CoV-2 is a respiratory virus that can invade a host via the respiratory route or via hand to eye / mouth / nose contact, causing the disease COVID-19.
People who appear healthy may be carrying and shedding the virus, which can be passed on either directly or indirectly to others. This means we need to assume that anyone could be carrying the virus.
The routes of transmission:
- Direct contact to face – eyes, nose from droplets or aerosols spraying from an infected person onto another person who is in close contact.
- Contamination via droplets from sneezing and coughing landing on surfaces and then transferring via hands on to eyes and nose and mouth. Other means of secretions getting on to surfaces could be from infected people touching their eyes, nose and mouth and then touching surfaces with contaminated hands.
- Contaminated hands of infected people can transfer the virus directly to others (e.g. handshakes) or on to hand contact surfaces which can be picked up by other people’s hands and transferred to their eyes, nose or mouth
The main controls are:
- Social distancing in accordance with government guidelines
- Disinfecting hand contact surfaces
- Hand washing and hand sanitiser use at key moments
- Not touching eyes, mouth or nose with contaminated fingers
Social Distancing
All staff have been trained on social distancing at work from colleagues and guests using the government guidelines of 2 metres or 1 metre plus with mitigation.
We have applied the following mitigations:
- maintain 2 metres where viable
- an unambiguous message to staff to stay home when symptomatic, or if a member of their household is symptomatic, and to get tested to allow contact tracing of positive cases
- working side by side when required
- perspex screen at the main reception desk
- all staff to wear a face mask except chefs who will wear a visor
- tables have been removed where social distancing guidelines cannot be met
- chairs between tables that are at 1 metre plus are “back to back”
- no physical greetings, i.e handshakes
- all guests will be directed to one area on arrival and will be seated by the team to ensure a managed control of guests entering The George
- there will be no waiting system for tables to avoid large queues forming
- staggered staff shift times
- staggered staff break times
Disinfecting
We have installed Radiana non-thermal ionisation ‘cubes’ in every bedroom, ground floor areas and kitchens. This ensures sanitisation of the air and surfaces by eliminating bacteria, viruses, pollutants, mould and odours.
We are using a disinfectant called Bacoban in a spray form. This is a long-term anti-viral, anti-bacterial and anti-fungal coating which can be applied to any surface. Unlike most surface protection products which once applied only last minutes, Bacoban remains active for up to 10 days after application and is resistant to the most common germs and viruses including CORONAVIRUS (COVID-19), MRSA, HIV, Hepatitis B&C and Norovirus.
The individual air conditioning units in bedrooms have been modified to produce bacteria-free air.
Hand Hygiene
There will be hand sanitiser stations for guests throughout the hotel. Guests will be asked to sanitise their hands on arrival.
All staff have been trained on hand washing and hand sanitising technique. There are sanitisers in key areas for the staff which we will regularly reinforce.
All staff have been trained on:
- maintaining hand hygiene
- cough and sneezing etiquette
All staff will always sanitise hands before key actions:
- arrival at work
- fitting visor or face mask
- mis en place
- serving food and drinks
All staff will always sanitise hands after key actions:
- taking cash payments
- fitted visor or face mask
- handling guests’ luggage
- clearing tables
- leaving work
Contact Surfaces
We have applied the following mitigations:
- regular cleaning of all touch contact points and objects
- all food menus will be ‘one use’ only
- the wine list will be used once before being stored for 72 hours for re-use
- non -bookable tables will be set up once guests have been seated
- tablecloths will be changed after each use
- tables and chairs will be cleaned down after each use
- regular cleaning of toilets
Other
- All guests will be asked to adhere to the government compliance on gatherings. Local COVID alert levels set out information for local authorities, residents and workers about what to do and how to manage the outbreak in their area. All guests must adhere to their local advice.
At present, Stamford is in the lowest category of "medium". Whether indoors or outdoors , people from different households must not meet in groups of larger than 6. This limit does not apply to meetings of a single household group or support bubble where it consists of more than 6 people.
- All guests will be asked to adhere to the government compliance on face coverings.
- The Hotel's Bars and Restaurants will be closed at 10pm.
- All guests when seated will be asked to fill in a track and trace document, supplied with a one use pencil. Forms will be securely stored for 21 days as per requirements from NHS Track and Trace. We also have our QR code for those wishing to use the NHS Test and Trace app on arrival at The Concierge.
- All staff have received a return to work induction including all new Covid - Secure work procedures. All new staff will be inducted on Covid - Secure work procedures.